What do I do if I received the wrong item or my item is defective?
- If this happens, we are truly sorry. Please email us at [email protected] and tell us your order number and details.
- We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We will make sure to correct the issue ASAP.
How much is shipping?
- We have FREE worldwide shipping.
Do you ship internationally?
- Yes we do.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at [email protected].
RETURNS & EXCHANGES
Basic Refund Policy
- There are 3 types of items Fancelite sells, and all 3 have slightly different Refund Policies:
- Retail Items: These have a full 30-day refund guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns, please email support for the return address.
We process orders immediately after they are purchased through automated software. Unless there was an issue with processing your order, any order that is attempted to be canceled after 60 minutes from time of purchased shall be considered processed and we can’t edit, alter, or cancel an order after it is processed. Any cancellation requests within 60 minutes from time of purchase will be honored, as long as the order number and/or customer email address used to purchase is in your cancellation request.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at [email protected] and we’ll get back to you right away.
- You can even contact on our social media specially on Instagram and Facebook for fast response.